terms and conditions
📝 Terms and Conditions
Welcome to JHL Marketing Limited. By placing an order through our website, you agree to the terms and conditions below. Please read them carefully.
📦 1. Delivery Policy
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All orders are processed within 1–3 business days.
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Standard delivery time is 3–7 working days depending on your location.
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We currently only ship within the United Kingdom.
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Delivery charges (if any) will be clearly stated at checkout.
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Digital goods are delivered via email/download immediately after purchase.
🔁 2. Return Policy
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We accept returns within 14 days of delivery.
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Products must be unused, in original packaging, and in resalable condition.
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The customer is responsible for return shipping costs unless the item is faulty or incorrect.
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Please contact our support team before returning any items:
Email: [email protected]
Phone: +44 7872 674134
💰 3. Refund Policy
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to the original payment method within 5–10 business days.
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Refunds are not available for digital goods once accessed/downloaded.
❌ 4. Cancellation Policy
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Orders may be cancelled within 12 hours of placement if they have not yet been processed.
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To cancel an order, please email us as soon as possible at [email protected].
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Once an item is shipped or accessed (digital), the order cannot be cancelled.
🔒 5. Privacy Policy
We are committed to protecting your privacy. We only collect and store information necessary to fulfill your orders and improve your experience.
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We do not sell or share your personal data with third parties.
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Payment information is handled securely via Lloyds Bank Cardnet and Ecwid, and is not stored on our servers.
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We use cookies to enhance user experience — you may disable them in your browser settings.
For full details, see our Privacy Policy.
📞 Contact Information
If you have any questions about these Terms and Conditions, please contact us: